Club Lasseters Loyalty Manager
Core
Leading the Club Lasseters Loyalty program operations, managing a small team, and driving member engagement initiatives at a casino in Alice Springs.
Role type
Loyalty Program Manager (Casino/Gaming)
Builds
Loyalty program operations, member promotions, and guest engagement events
Domain
Gaming & Hospitality
Required skills
Team leadership, customer service, event planning, gaming legislation compliance, administrative management, conflict resolution, public speaking, rostering, stakeholder liaison
Preferred skills
Electronic gaming knowledge, table games experience, food & beverage operations, online management systems proficiency, creative promotion ideation
Technologies
Patron Management System (PMS)
Responsibilities
Lead a small team and manage rostering, hiring, and performance management; Execute promotions, events, and activations; Process Club Lasseters Memberships and manage member data; Liaise with Marketing and other departments; Ensure compliance with gaming legislation; Address guest feedback and incidents; Perform administrative duties including database entry and reporting
Seniority
Mid-level, hands-on IC with team leadership