Head of Customer Analytics & Insights
Core
Lead BOQ's customer intelligence capability by unifying data products, analytics, AI/ML, and research to drive revenue growth, retention, and business performance.
Role type
Senior leadership (Head of Function)
Builds
Cohesive customer intelligence function and data-driven decision-making frameworks
Domain
Financial Services / Customer Analytics & AI
Deliverable
production ML models
Required skills
Strategic leadership, commercial acumen, customer analytics, data science, AI/ML, stakeholder management, responsible AI governance
Preferred skills
Experience in highly regulated environments, privacy compliance, team building
Technologies
AI, Machine Learning, Customer Data Platforms
Responsibilities
Lead multidisciplinary teams, partner with product/marketing/strategy leaders, translate insights into business value, ensure ethical AI application, drive accountability for customer outcomes
Seniority
Senior, hands-on IC with leadership scope
