Field Service Technician (12m contract)
Core
Deliver field-based technical support, manage repairs from start to finish, and provide exceptional service experiences for end users of RYOBI ride-on mowers and consumer specialty products.
Role type
Field Service Technician (hands-on IC)
Builds
Field service operations and repair workflows for RYOBI ride-on mowers and consumer specialty products
Domain
Home improvement and construction equipment
Deliverable
physical/clinical work
Required skills
diagnosing mechanical problems, managing repairs end-to-end, triaging service requests, maintaining spare-parts inventory, coordinating with external repair agents and retailers, creating and managing repair cases in Salesforce, generating service performance reports, adhering to work health and safety requirements
Preferred skills
experience with ride-on mowers or outdoor power equipment, familiarity with field service operations and repair networks, knowledge of SAP or other ERP systems, experience with retailer service teams
Technologies
Salesforce, SAP, Microsoft Office
Responsibilities
Carry out field service and manage repairs for RYOBI ride-on mowers and other consumer specialty products; Triage repair requests across territory and manage cases to resolution; Engage directly with end users to resolve technical and service enquiries; Coordinate with customer service, sales, brand teams, and retail partners; Maintain effective spare-parts inventory; Monitor repair activity and provide performance reports; Build relationships with retailer stakeholders and consumer repair-agent network; Travel interstate when required