Senior Web Experience Strategist
Core
Shape the customer journey across openai.com for individual developers and large enterprises, connecting navigation, content, and storytelling to guide users from discovery to product adoption.
Role type
Senior individual contributor web experience strategist
Builds
Customer journeys, navigation structures, content strategies, and self-service to human support pathways for OpenAI's website
Domain
B2B technology / AI products
Deliverable
product features
Required skills
Web strategy, digital experience design, product strategy, information architecture, content strategy, storytelling, journey mapping, user research, experimentation, cross-functional collaboration
Preferred skills
Experience with complex B2B technology websites, portfolio demonstrating strategic decisions, ability to translate technical capabilities into user adoption paths
Technologies
None explicitly listed
Responsibilities
Define audience journeys from discovery to deployment; Shape navigation and information architecture; Guide content and storytelling across the site; Connect self-service resources with human support channels; Create journey maps and experience briefs; Improve journeys using research and visitor behavior data
Seniority
Senior, hands-on IC