ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager
Core
Design, assess, and deliver Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments, leading end-to-end architecture and migration planning.
Role type
Manager, Microsoft Teams Voice & Unified Communications Solution Engineer
Builds
Enterprise telephony solutions, Direct Routing architectures, and unified communications rollouts
Domain
Enterprise IT, Unified Communications, Cloud Telephony
Required skills
Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes), M365, Exchange Online, Entra ID/AD, LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks, large-scale UC migrations
Preferred skills
MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC certification, contact center integrations, hybrid/cloud identity models
Technologies
Microsoft Teams, AudioCodes, Cisco SD-WAN, Cisco Catalyst, AWS, CrowdStrike, Dynatrace APM
Responsibilities
Assess existing IT/telephony environments and identify gaps vs. global standards; Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration; Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies; Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions; Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout; Produce architecture documents, migration playbooks, and operations handover packages; Support adoption/change efforts and ensure smooth user transition to new voice capabilities
Seniority
Manager, hands-on IC with strategic oversight