Facilitator
Core
Deliver engaging virtual new-hire training for customer service representatives in a large-scale healthcare program.
Role type
Virtual instructor-led training facilitator
Builds
Virtual training sessions for new customer service hires
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
Virtual classroom management, adult learning facilitation, presentation skills, active listening, adaptability, technology proficiency
Preferred skills
Healthcare or Medicare knowledge, experience with large groups (30-50+), handling disruptive learners
Responsibilities
Facilitate 10 full days of virtual training, manage virtual classrooms of up to 50 learners, reinforce key concepts, handle challenging learners professionally, conduct pre-training tech checks, collaborate with training coordinators
Seniority
Mid-level, hands-on IC
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