云计算技术支持专家-火山引擎
Core
Provide post-sales technical support for Volcengine public cloud products, resolving complex customer issues and driving product iteration based on user feedback.
Role type
Senior Cloud Technical Support Engineer (Kubernetes/MLOps)
Builds
Public cloud services and product features
Domain
Cloud Computing / DevOps / MLOps
Deliverable
production ML models | product features
Required skills
Kubernetes, container networking, CSI storage plugins, MLOps, training frameworks, training orchestration, Shell, Python, Golang, PyTorch, Java, debugging tools
Preferred skills
MLOps, training frameworks, training orchestration, Python, Golang, PyTorch, Java
Responsibilities
Resolve complex customer issues via phone/chat/email, guide users on cloud product usage, analyze user needs to propose product optimizations, improve team service capabilities through knowledge sharing and process optimization
