Enterprise Support Engineer (West Coast)
Core
Technical anchor for largest enterprise customers, investigating root causes of AI infrastructure issues and stabilizing developer applications.
Role type
Senior IC Enterprise Support Engineer (AI Infrastructure)
Builds
Stable, transparent AI routing infrastructure for enterprise teams
Domain
B2B SaaS, AI/LLM infrastructure, API management
Required skills
RESTful APIs, HTTP debugging, log analysis, code debugging (Python/TypeScript/Go/Java), SQL, incident management, stakeholder communication
Preferred skills
LLM mechanics, high-throughput systems, Zendesk, AI utility for automation
Technologies
TypeScript, Python, curl, Postman, Datadog, Grafana, Cloudflare, GCP Cloud Logging, OAuth, Bearer tokens
Responsibilities
Own technical resolution for inbound enterprise incidents; analyze logs and API patterns to isolate errors; create minimal reproduction scripts; assess business impact of requests; provide technical data for QBRs; communicate during service disruptions; convert investigations into documentation and tools; channel customer feedback to Product/Engineering
Seniority
Senior, hands-on IC
