CommSec Customer Specialist
Core
Provide phone and hybrid support for CommSec customers regarding Equities Account enquiries, guiding them through products and resolving issues.
Role type
Customer Specialist (Financial Services)
Builds
Customer support for a market-leading trading platform
Domain
Financial Services / Equity Markets
Deliverable
client delivery
Required skills
Problem-solving, customer rapport building, explaining complex financial concepts, phone communication
Preferred skills
Mandarin, Cantonese
Responsibilities
Answering customer enquiries over the phone, guiding customers through products and processes, resolving customer concerns and issues
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