IT Support Specialist, APAC
Core
Provide on-site and remote technical support for software and hardware, manage Windows/Linux/Mac endpoints, and maintain IT asset inventory for the Anduril tech-fleet.
Role type
IT Support Specialist (Enterprise Operations)
Builds
End-user computing environments and IT asset management systems
Domain
Defense technology / Enterprise IT Operations
Required skills
Hardware troubleshooting, OS management (Windows/Linux/macOS), Ticketing systems, Endpoint management tools, Root cause analysis, Documentation
Preferred skills
JIRA Service Management, IAM tools (Okta), Zero Trust environments, Video conferencing hardware
Technologies
Jira, SCCM, Jamf, Kace, Workspace One, Adobe, Lucid, Confluence, Quip, OneNote, SharePoint, Zoom, Okta
Responsibilities
Provide on-site and remote technical support for software and hardware; Handle tickets in the Jira Service Management system; License administration of end user software; Identify persistent problems and recurring failures for root cause analysis; Windows, Linux and Apple computer management; Responsible for deploying, recovering, maintaining and tracking of IT hardware; Identify and document knowledge articles and SOPs; Assist with on-going operational improvements; Participate in a weekly on-call rotation; Travel to Melbourne and Canberra offices
Seniority
Individual Contributor
