交易链路AI产品经理-TikTok Shop
Core
Design and optimize the order transaction flow and post-purchase experience (returns, refunds, dispute resolution) for TikTok Shop in Southeast Asia.
Role type
Product Manager (Transaction Flow & Post-Purchase Experience)
Builds
E-commerce transaction systems and consumer/merchant support tools for TikTok Shop
Domain
International E-commerce (Southeast Asia)
Deliverable
product features
Required skills
Product planning, business design, cross-functional project management, data analysis, user research, market analysis, stakeholder coordination
Preferred skills
International market experience, English proficiency, commercial logic, user empathy
Technologies
N/A
Responsibilities
Plan and iterate on the international e-commerce order transaction flow; Design solutions for returns, refunds, and dispute resolution; Monitor industry trends to drive product improvements; Collaborate with customer service and seller support teams to integrate user feedback; Analyze data and user feedback to enhance user experience.
Seniority
Mid-level, hands-on IC