Heron Crescent 1
Core
Develop and manage the implementation of the Strategic Business Units learning and development strategy, governing the operational training function and team.
Role type
Senior Learning and Development Manager / Training Operations Lead
Builds
Operational training programs, blended learning solutions, and talent development initiatives for business units.
Domain
Business Process Management (BPM) / Human Resources / Learning & Development
Required skills
Learning and development strategy, operational training team management, blended learning solution design, training business impact measurement, learning governance and compliance, skills development needs analysis, facilitation, leadership and development, stakeholder management, MS Office (Excel, Word, PowerPoint)
Preferred skills
National Certificate/Diploma in OD, HR, L&D, Business Administration, or Operations Management; Degree in HR, L&D, Psychology, or Performance Management
Technologies
MS Office Suite (Excel, Word, PowerPoint)
Responsibilities
Manage and govern the operational training function and team; Contribute to effective talent development across the business unit; Build and manage client relationships for training solutions; Manage service level agreements and operational training outcome achievement; Create blended learning solutions using existing resources; Oversee learning environment, coaching, and mentoring processes.
Seniority
Senior, hands-on IC with management responsibilities