Customer Service Rep
Core
Provide exceptional service to customers by handling inquiries, processing orders, and assisting with product preparation and packing.
Role type
Customer Service Representative (Operations)
Builds
Customer orders and product fulfillment for Domino's
Domain
Food service / Retail
Deliverable
product features
Required skills
Verbal and written communication, Active listening, Order processing, CRM tools usage, Basic math, Multitasking, Problem-solving, Attention to detail, Conflict resolution
Preferred skills
Previous customer service experience, Conflict resolution skills, Ability to remain calm under pressure, Enthusiasm for learning new products
Technologies
Order processing software, CRM tools
Responsibilities
Serve as primary point of contact for customer inquiries via phone, email, and in-person; Process customer orders efficiently and accurately; Assist in prepping, preparing, and packing products; Respond to customer questions about products, services, and policies; Collaborate with team members to resolve complex issues; Identify and communicate common customer concerns to management; Maintain a clean and organized work environment.
Seniority
Individual Contributor, Entry to Mid-level
