Soporte Tecnico (Service desk) N1
Core
Level 1 Help Desk technician providing technical support for academic and administrative staff via phone calls.
Role type
Level 1 Help Desk Technician
Builds
IT support services for university staff
Domain
Higher Education / IT Support
Deliverable
client delivery
Required skills
Operating systems knowledge, software knowledge, device troubleshooting, network knowledge, clear communication, customer service empathy, active listening, patience, professionalism
Preferred skills
null
Technologies
null
Responsibilities
Answering Level 1 incidents, handling phone calls from academic and administrative personnel, resolving technical issues clearly and quickly
Seniority
Junior, entry-level
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