Order Management Specialist
Core
Manage customer orders, inquiries, and claims while ensuring accurate order fulfillment and system data integrity.
Role type
Order Management Specialist
Builds
Customer order fulfillment and resolution processes
Domain
Automotive supply chain and order management
Required skills
Order management, supply chain management, EDI error resolution, claims handling, SAP transactions, product recommendation, cross-departmental coordination, process improvement, project management, analytical abilities
Preferred skills
BPO/shared services experience, multi-market knowledge (Asia, Australia, Europe, South Africa, Latin America, North America), Excel/Access proficiency, business modeling
Technologies
Salesforce, SAP, EDI, Excel, Access
Responsibilities
Manage queues and cases for customer orders and inquiries, accurately enter orders into SAP, resolve order conflicts and monitor shipments, handle simple and complex claims, correct EDI errors, act as subject matter expert for product recommendations, coordinate with pricing and supply chain departments, identify process improvement opportunities, maintain work instruction documents.
Seniority
Mid-level, hands-on IC