Operations Supervisor
Core
Oversee full training operations including planning, scheduling, resource allocation, delivery, and financial performance management.
Role type
Operations Supervisor (Training Services)
Builds
Training programs and services for customers
Domain
Corporate Training / Education Services
Deliverable
product features
Required skills
Operations planning, team management, resource allocation, KPI monitoring, cost control, process standardization, stakeholder collaboration, customer issue resolution, program launch support
Preferred skills
Knowledge of certification bodies, consulting organizations, improvement methodologies
Technologies
LMS, digital tools, MS Office (Excel, PowerPoint, Word)
Responsibilities
Plan and schedule training operations; manage and allocate team workload; coach and evaluate team performance; oversee trainer allocation and utilization; collaborate with Sales and other departments; manage operational KPIs and financial performance; standardize processes and tools; support new program launches
Seniority
Mid-level, hands-on manager
