IT Support Associate I
Core
Early-career technician delivering first-level support for hardware, software, and network issues while supporting routine maintenance and operational processes.
Role type
First-level IT Support Technician
Builds
Operational effectiveness of branch hardware, software solutions, and automated productivity tools
Domain
Logistics and Supply Chain IT Operations
Required skills
Hardware troubleshooting, software troubleshooting, network troubleshooting, OS maintenance, ticketing system logging, procurement support, vendor collaboration, inventory management, data backup and security, PowerShell, TCP/IP networking, Windows 11
Preferred skills
PC building, CompTIA certification, Cisco certification, Microsoft certification, VMware certification, Linux certification, Exchange, SharePoint
Technologies
Windows 11, PowerShell, TCP/IP, Office, Exchange, SharePoint
Responsibilities
Provide first-level technical support for hardware, software, and network issues; assist in system updates, patching, and basic configuration; manage hardware inventory, ordering, setup, and retirement; document technical solutions and contribute to the knowledge base; support procurement processes and vendor interactions; troubleshoot software issues and manage data backup and security; build and develop solutions to drive operational efficiencies.
Seniority
Entry-level, hands-on IC
