Superviseur Help Desk H/F
Core
Operational management and leadership of a 12-person IT and business support team (Level 2 incident resolution) serving retail store locations.
Role type
Service Desk Team Lead / Supervisor
Builds
IT support services and business assistance for retail points of sale
Domain
Retail / IT Service Management
Required skills
Team management, IT environment knowledge, Power BI, performance monitoring, process compliance, conflict resolution
Preferred skills
Adaptability, team spirit, high service orientation
Responsibilities
Monitor and control team productivity and service quality, analyze activity indicators and implement corrective actions, coordinate human and technical resources, ensure procedure compliance, organize team meetings, manage team climate and conflicts
Seniority
Mid-level, hands-on manager
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