Customer Service Administrator
Core
Coordinate front-line response to customer requests and problems, liaise with operational teams, and fulfill office functions to support the CS manager.
Role type
Customer Service Administrator
Builds
Customer support operations and internal business reporting
Domain
Logistics and supply chain (food and drink)
Deliverable
dashboards & analysis
Required skills
Problem solving, information collation, report generation, POD tracking, administrative task management
Responsibilities
Answering calls for internal and external personnel, resolving customer and client queries, collating accurate information for client KPI packs, providing various reports for clients, checking and clearing PODs on the system, chasing outstanding PODs from hauliers and depots
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