Shift Leader Tournant (H/F/NB)
Core
Front Office Shift Leader responsible for overseeing reception operations, managing guest relations, and supervising the reception team to ensure service quality and sales targets.
Role type
Front Office Shift Leader
Builds
Guest experiences and hotel revenue
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Guest relations management, team supervision, shift management, sales and upselling, administrative account management, safety compliance, reservation handling
Preferred skills
OPERA Cloud proficiency, leadership experience
Technologies
OPERA Cloud
Responsibilities
Supervise the reception team and ensure shift objectives are met, manage guest arrivals and departures while handling inquiries and complaints, drive sales of hotel services and loyalty programs, handle administrative billing tasks, and maintain safety and hygiene standards.
Seniority
Mid-level, hands-on IC with leadership duties