Front Office Agent, Fairmont The Red Sea
Core
Front Office Agent managing guest check-in/out, reservations, inquiries, and concierge services at a luxury resort.
Role type
Front Office Agent
Builds
Guest check-in/out procedures, reservation records, and concierge recommendations
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Guest relations, reservation management, payment processing, concierge services, conflict resolution, multitasking, PMS proficiency, Arabic fluency, English fluency
Preferred skills
Ultra-luxury guest expectations knowledge, pre-opening project coordination, scheduling, document control
Technologies
Hotel property management systems (PMS), reservation software
Responsibilities
Greet guests and facilitate check-in/check-out, manage reservations and cancellations, address guest inquiries and resolve issues, provide concierge recommendations, process payments, coordinate with housekeeping and maintenance, maintain front desk organization
Seniority
Entry to Mid-level, hands-on IC