Guest Experience Agent
Core
Front office agent managing check-in/out, cashiering, guest accounts, and VIP recognition at a luxury hotel.
Role type
Guest Experience Agent (Front Office)
Builds
Guest check-in/out processes, room key issuance, and personalized guest services
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Cashiering, guest account management, complaint resolution, inter-departmental liaison, mail/message handling, credit monitoring, security vigilance
Preferred skills
Opera PMS, Microsoft Office, hospitality sales promotion, repeat guest history management
Responsibilities
Assist with check-in/check-out, handle cashiering duties, register guests and issue keys, manage guest complaints, liaise with other departments, maintain guest privacy and credit records, promote in-house facilities
Seniority
Individual Contributor
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