Duty Manager
Core
Oversee daily front office operations, manage guest check-ins/check-outs, handle complaints, and coordinate with housekeeping and F&B to ensure smooth resort service.
Role type
Senior Front Office Manager (Manager on Duty)
Builds
Guest experiences, operational efficiency, and team performance in a luxury resort environment.
Domain
Hospitality / Hotel Management
Required skills
Front Office operations, Opera PMS, guest service recovery, team coaching, shift management, VIP coordination, revenue management, complaint resolution, upselling, daily reporting
Preferred skills
Leadership, crisis management, cross-departmental coordination, training new staff, data analysis for occupancy and MIPs
Technologies
Opera V9 PMS
Responsibilities
Manage daily front office operations including check-ins, check-outs, and room allocation; Handle guest complaints and service recovery; Coordinate with Housekeeping and F&B for VIP arrivals; Coach and supervise front office team members; Perform night audits and cashiering duties; Monitor online reviews and implement corrective actions; Lead daily briefings and shift handovers; Drive upselling initiatives and achieve revenue targets.
Seniority
Senior, hands-on IC with supervisory duties