Spa Experience Coordinator
Core
Booking spa appointments, managing guest check-in/out, and handling front-desk operations for a luxury spa.
Role type
Spa Experience Coordinator (Front Desk/Operations)
Builds
Spa guest experiences and operational efficiency
Domain
Hospitality / Spa & Wellness
Deliverable
product features
Required skills
Reservation management, cash handling, guest service, basic accounting, software proficiency (Book For Time, Fidelio), problem solving
Preferred skills
Spanish language, diverse guest population experience
Technologies
Book For Time, Fidelio
Responsibilities
Process telephone and in-person reservation inquiries; check guests in/out and escort them to facilities; manage cash bank and daily accounting records; resolve billing disputes; maintain facility cleanliness and safety; respond to guest complaints; coordinate spa programs and concierge services.
Seniority
Entry-level / Individual Contributor
