Front Office Assistant
Core
Deliver personalized guest service across front office operations including concierge, cashier, and telephone operator tasks.
Role type
Front Office Assistant
Builds
Guest service experiences at a 302-room hotel in Kuala Lumpur
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service management, issue resolution, operational improvement identification, meeting representation, active listening, problem-solving, multitasking, team motivation, professional presentation
Preferred skills
Strategic mindset, leadership
Technologies
None stated
Responsibilities
Assist hotel guests efficiently and professionally, perform concierge duties, handle cashier transactions, operate telephone systems, represent the department at meetings, identify areas for operational improvement
Seniority
Individual Contributor
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