EN - Reception Agent
Core
Welcome guests, manage check-in/check-out, handle requests/complaints, and coordinate with departments to ensure a memorable stay.
Role type
Front Office Agent
Builds
Guest check-in/check-out processes, guest account management, and service delivery for hotel guests.
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, payment processing, phone call management, VIP/group check-in coordination, shift handover communication, up-selling, Opera PMS proficiency, Microsoft Office proficiency
Preferred skills
Experience in international or chain hotel front office operations
Responsibilities
Welcome and bid farewell to guests, perform check-in and check-out procedures, handle guest requests and complaints, monitor guest accounts and process payments, provide information on hotel services and local attractions, manage incoming phone calls, assist with VIP arrivals and special events, complete shift handovers, promote hotel facilities for up-selling
Seniority
Individual Contributor