Mordomo
Core
Provide highly personalized, anticipatory service to guests at a luxury hotel, ensuring memorable experiences and exceeding expectations.
Role type
Senior Guest Relations / Butler
Builds
Exclusive guest experiences and amenities for Fairmont Gold and VIP guests
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Anticipating guest needs, coordinating cross-departmental requests, inspecting rooms, managing VIP guest relationships, maintaining confidentiality, handling multiple simultaneous requests
Preferred skills
Experience in luxury hospitality, Guest Relations, or Concierge, experience with VIP guests, advanced English, technical or higher education in Hospitality or Tourism
Technologies
None
Responsibilities
Greet and assist guests throughout their stay, coordinate requests with hotel departments, organize special amenities and experiences, inspect accommodations before guest arrival, act as the primary point of contact for guest requests, build relationships to personalize future stays, contribute to guest loyalty programs
Seniority
Senior, hands-on IC