Patient Observation Technician
Core
Monitor patients remotely from a central command centre using telemonitoring technology to ensure safety and well-being.
Role type
Remote patient observation technician
Builds
Continuous remote monitoring and support for patients identified as safety risks
Domain
Healthcare / Telemonitoring
Required skills
Remote patient monitoring, telecommunication, documentation, Microsoft Office, conflict management, problem-solving, multitasking, empathy
Preferred skills
Medical education, customer service experience, healthcare experience, multilingual communication (Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic, Spanish)
Responsibilities
Monitor patients remotely via telemonitoring technology, communicate with patients to offer reassurance and support, maintain accurate documentation of observations, escalate critical situations to the healthcare team, manage conflicts and challenging situations, prioritize tasks in a high-pressure environment
Seniority
Entry-level, hands-on IC