Service Designer
Core
Design and deliver end-to-end services that are accessible, efficient, and centred around real user needs, improving people's lives.
Role type
Senior Service Designer (Strategic/Systems)
Builds
End-to-end services, service visions, structures, processes, and journeys
Domain
Public sector transformation, social impact, and organizational change
Required skills
Service design fundamentals, facilitation, stakeholder management, service blueprinting, journey mapping, data interpretation, strategic thinking, inclusive design
Preferred skills
SFIA and DDaT framework experience, experience in large-scale public sector or complex systemic challenges
Technologies
Service blueprints, journey maps, agile methodologies
Responsibilities
Set and align around a clear service vision; Facilitate workshops to drive alignment and decisions; Collaborate across disciplines in agile teams; Make complexity visible using service artifacts; Use data to guide design decisions and measure success
Seniority
Senior, hands-on IC with strategic scope
