Lead Associate - Process Training
Core
Design and implement training programs, conduct classroom sessions, and mentor front-line associates to meet operational training needs.
Role type
Lead Associate - Process Training
Builds
Learning materials, training programs, and employee capability
Domain
Intelligent operations and transformation
Required skills
Training program design, classroom instruction, curriculum development, mentorship, session planning, venue management, attendance tracking, performance metrics reporting
Preferred skills
Customer experience, adaptability to ambiguity, problem-solving
Technologies
Relevant tools for tracking and reporting
Responsibilities
Determine training needs with Ops/Training Leads, conduct virtual/in-person training, prepare learning materials, mentor new hires and front-line associates, plan and schedule sessions, manage trainee attendance and retention, track and present performance metrics
Seniority
Mid-level, hands-on IC
