Front Desk Agent
Core
Deliver exceptional, personalized guest experiences and manage efficient front desk operations for luxury hotel guests.
Role type
Front Desk Agent (Luxury Hospitality)
Builds
Guest check-in/check-out experiences, room assignments, and billing processes
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service excellence, Opera Cloud PMS proficiency, bilingual communication (English/Spanish), cash handling, conflict resolution, VIP recognition
Preferred skills
Luxury hospitality experience, knowledge of local attractions, multitasking in fast-paced environments
Technologies
Opera Cloud PMS
Responsibilities
Welcome guests and manage check-in/check-out, handle guest requests and service recovery, process billing and room changes, coordinate with housekeeping and other departments, maintain accurate guest records, promote hotel services and amenities
Seniority
Individual Contributor, Entry to Mid-level