Guest Relation Associate
Core
Welcome guests, manage check-in/check-out, resolve inquiries and complaints, and coordinate with hotel departments to ensure a positive guest experience.
Role type
Guest Relations Associate
Builds
Guest services and hospitality experiences
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, conflict resolution, hotel operations knowledge, VIP service, record management, cross-department coordination, promotion of hotel services
Preferred skills
Hotel front office experience, MS Office proficiency, property management systems knowledge
Responsibilities
Welcome guests and provide first impressions, assist with check-in and check-out, respond to guest inquiries and handle complaints, coordinate with housekeeping and other departments, maintain guest records, monitor guest feedback, promote hotel facilities, ensure lobby cleanliness, follow safety and service policies
Seniority
Entry-level to Junior