Resort Assistant Manager (Duty Manager) (Russian Speaker)
Core
Oversee daily front desk operations, coordinate cross-departmental hotel functions, and manage guest recovery and VIP services at a luxury resort.
Role type
Senior IC resort assistant manager (duty manager)
Builds
Guest experiences, operational continuity, and service recovery
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
Front desk operations, team leadership, financial controls, guest relations, reservation management, incident response, SOP compliance, upselling, quality inspection
Preferred skills
Hospitality management degree, Opera/Opera Cloud PMS, hotel loyalty program experience, Kids Club/Health Club oversight
Technologies
Opera/Opera Cloud, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Oversee daily front desk operations and coach reception agents; Coordinate operations across Front Office, Housekeeping, Engineering, Security, F&B, and Recreation; Lead guest recovery efforts and handle VIP/special attention guests; Manage financial controls, credit card authorization, and cash balancing; Conduct quality inspections and drive brand standard compliance; Oversee Kids Club and Health Club operations when required; Lead emergency responses and critical incidents.
Seniority
Senior, hands-on IC