Technical Customer Advisor
Core
Serve as the primary point of contact to manage the entire customer fulfillment lifecycle from order intake through billing for hazardous waste services.
Role type
Technical Customer Advisor
Builds
Customer service cycles and operational workflows for hazardous waste collection and disposal
Domain
Environmental services / Hazardous waste management
Deliverable
client delivery
Required skills
Customer relationship management, regulatory compliance knowledge (EPA/RCRA/DOT/OSHA), ticket and job creation, pricing and quoting, internal coordination, invoicing support
Preferred skills
Technical customer support experience in hazardous waste or similar industry
Technologies
Waste Information Profiles (WIP) systems, ticketing systems, billing platforms
Responsibilities
Create new Waste Information Profiles (WIPs) adhering to EPA and RCRA regulations, coordinate with customers to obtain required information for service requests, create accurate jobs/tickets for operations and billing, support quoting new service code categories, review and manage ticket errors after Holding Tank conversion, coordinate with branch operations and disposal facilities to schedule requests, work with Billing Coordinator on invoicing and document collection
Seniority
Entry to Mid-level, hands-on IC