Service Coordinator
Core
Coordinate service delivery, contract management, and client onboarding for security and technology services.
Role type
Service Coordinator (Operations)
Builds
Managed services contracts and operational workflows for security clients
Domain
Security services and ICT
Deliverable
client delivery
Required skills
contract management, incident management, escalation management, change control, client onboarding, service level monitoring, internal optimization, negotiation, problem-solving
Preferred skills
bilingual communication (NL/FR, FR/NL, NL/ENG, or FR/ENG), technical knowledge of security technologies or telecommunications, ITIL Foundation certification, project management experience, knowledge of security legislation
Technologies
CSM, ERP tools
Responsibilities
Set up maintenance plans and financial frameworks, coordinate handovers with Sales and Project Management, manage contracts, handle incident and escalation management, lead client kick-off meetings, monitor service levels, identify improvement opportunities
Seniority
Entry-level to Mid-level, hands-on IC
