IT (Junior) Systemadministrator - 1st & 2nd Level Support (m/w/d)
Core
Serve as the primary point of contact for IT users, resolving technical issues and ensuring smooth IT operations.
Role type
Junior System Administrator (1st & 2nd Level Support)
Builds
IT client systems and support processes for a retail book chain
Domain
Retail / IT Operations
Required skills
Windows, Mac OS, Active Directory, iOS device support, hardware troubleshooting, Jira, Confluence, M365, Barramundi
Preferred skills
IT Security basics
Responsibilities
Manage incident reporting and resolution via Jira, MS-Teams, or email; handle first-level support for hardware and software issues; manage user accounts and permissions; assist in developing 2nd-level IT client systems; serve as a liaison between internal departments and external service providers; maintain knowledge bases and user guides.
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