Reception Team Member
Core
Handle guest registration, departures, and switchboard operations while maintaining accurate accounts and ensuring guest safety.
Role type
Front desk receptionist
Builds
Guest check-in/check-out processes, switchboard call handling, and hotel account management
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Customer service, multitasking, communication, administration, computer skills
Responsibilities
Answer incoming calls professionally via switchboard, maintain guest accounts and credit transactions, ensure guest confidentiality and security, document and distribute internal/guest messages, promote hotel facilities to maximize sales, assist with call screening for reservations
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