Duty Manager
Core
Supervise hotel operations during shifts, coordinate departments, and ensure guest satisfaction and comfort.
Role type
Shift-level hotel operations manager
Builds
Guest experiences and operational continuity for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
shift supervision, cross-department coordination, guest complaint handling, service standard enforcement, operational decision-making, incident management, security oversight, reporting
Preferred skills
leadership, complex situation management
Technologies
none stated
Responsibilities
Supervise hotel operations during shifts, coordinate different departments, handle guest requests and complaints, ensure service standards are met, make necessary operational decisions, follow up on special situations and incidents, ensure guest safety and comfort, communicate with management, prepare and transmit handover reports