Duty Manager
Core
Oversee hotel operations during shifts to ensure seamless guest experiences and maintain service excellence.
Role type
Duty Manager (Hospitality Operations)
Builds
Guest experiences and operational continuity for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
shift operations leadership, multi-departmental coordination, guest relations management, safety and compliance enforcement, data analysis for occupancy and revenue, team coaching, crisis management, decision-making under pressure
Preferred skills
hospitality management certification, First Aid certification, hotel management systems proficiency, P&L understanding
Responsibilities
Lead and oversee all hotel operations during assigned shifts, act as the primary point of contact for guest inquiries and complaints, coordinate with Housekeeping, F&B, Maintenance, and Security, monitor safety and compliance procedures, analyze occupancy and revenue metrics, assist with team training and development, prepare shift reports
Seniority
Mid-level management, hands-on operational leadership