Concierge Supervisor
Core
Lead the Concierge team to deliver personalized luxury service, manage daily lobby operations, and create memorable guest experiences at a high-end hotel.
Role type
Supervisory IC Concierge Supervisor
Builds
Guest experiences, local recommendations, and seamless hotel operations
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Team leadership, guest engagement, local knowledge, problem-solving, time management, vehicle valet driving
Preferred skills
Creative personalization, calm under pressure, strong presentation, proactive mindset
Technologies
None
Responsibilities
Lead and support the Concierge team throughout daily operations, create genuine connections with guests, anticipate guest requirements and provide recommendations, coach and develop team members, resolve guest issues professionally, coordinate the team during peak periods, maintain accurate records and handover information, collaborate with other hotel departments, identify opportunities to improve service standards
Seniority
Mid-level Supervisor, hands-on leadership