Assistant Service Manager
Core
Front-end leadership role partnering with the Department Manager to deliver exceptional customer service, operational performance, and a welcoming shopping experience in a fresh, community-focused retail environment.
Role type
Assistant Service Manager (Front-end Leadership)
Builds
Fresh grocery retail operations and customer experiences
Domain
Grocery Retail / Fresh Food
Deliverable
product features
Required skills
Customer service, team leadership and coaching, financial stewardship and cash handling, compliance and safety policy enforcement, hands-on operational support, scheduling and administrative management
Preferred skills
French language skills, experience with manual and automated systems
Technologies
Manual and automated store systems, computer software programs
Responsibilities
Deliver outstanding customer service and support the vision of the best fresh shopping experience; Partner with the Department Manager to execute department strategies and achieve performance objectives; Support team development through training, coaching, motivation, and recognition; Lead regular team huddles to share goals, recognize achievements, and provide feedback; Safeguard financial assets by managing safe, document retention, audits, float tracking, and cash-handling controls; Champion Safe Food Handling and Health & Safety policies; Provide hands-on support with cashier coverage, customer service, schedule maintenance, and store cleanliness; Support office functions including purchasing orders and payroll processes.
Seniority
Mid-level management, hands-on leadership