Chargé de relation clients F/H
Core
Customer service and sales expert for professional restaurant clients, focusing on needs analysis, service activation, and satisfaction.
Role type
Customer relationship manager (sales)
Builds
Customer satisfaction metrics and sales revenue for retail points of sale
Domain
Retail / Foodservice distribution
Deliverable
client delivery
Required skills
Customer relationship management, sales, omnichannel communication, data management, new customer onboarding
Preferred skills
Field operations, digital tools proficiency, teamwork
Responsibilities
Organize and follow up on customer satisfaction, welcome and discover client needs (physical, phone, omnichannel), connect clients with internal experts, maintain and enrich the customer database, ensure new customer onboarding process and service activation rates
Seniority
Mid-level, hands-on IC
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