Front Office Agent
Core
Process guest check-ins, assign rooms, issue keys, and provide information and services to guests.
Role type
Front Office Agent
Builds
Guest check-in experience and room assignments
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Reservation confirmation, room assignment, key issuance, guest service, up-selling
Preferred skills
Fast-paced environment adaptability
Responsibilities
Confirm reservations, assign rooms, issue and activate room keys, provide accurate guest information, up-sell hotel services
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