Reservations Manager
Core
Manage all reservations via phone, fax, internet, and email; optimize room sales and group bookings in line with brand policy.
Role type
Reservations Manager
Builds
Group room blocks, conference reservations, and daily arrival lists for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Group reservation management, Revenue Management processes, PMS (Opera), Loyalty program management, Upselling, Team management, Data quality monitoring, Contract rate loading, Cancellation and no-show policy enforcement, VIP booking management, Billing dispute resolution
Preferred skills
Hospitality degree, 5+ years industry experience, RPS reporting knowledge
Technologies
Opera PMS
Responsibilities
Answer all calls promptly within 3 rings, process and input reservations following hotel policy, liaise with conference organizers to manage rooming lists and confirmations, manage cancellations and released room charges, prepare group folders and brief departments for large events, resolve billing issues and account disputes, monitor forward reservations daily, enforce stop sells on room types and rate levels, promote upselling to maximize yield, coordinate group blocks and wash, manage complimentary room balancing, induct new staff and establish training programs, maintain open communication with Rooms Division and Revenue Managers
Seniority
Mid-level Manager, hands-on operational leadership