Guest Service Overnight Supervisor
Core
Oversee overnight guest services operations, ensure smooth processes, complete accurate night audits, and maintain luxury service standards at a resort.
Role type
Senior Guest Service Overnight Supervisor
Builds
Overnight guest experience and operational continuity for resort guests
Domain
Luxury Hospitality / Hotel Operations
Required skills
overnight operational leadership, night audit completion, SOP adherence, staff supervision, revenue reconciliation, emergency response, VIP handling, shift management
Preferred skills
Opera PMS proficiency, Microsoft Office skills, supervisory experience, hospitality education
Technologies
Opera PMS, Microsoft Office
Responsibilities
Resolve guest requests and concerns, complete night audit tasks, monitor staffing levels, guide overnight colleagues, reconcile daily revenue, respond to alarms or incidents
Seniority
Senior, hands-on IC