Customer Service Rep (05012) - Ocoee, Fl
Core
Provide exceptional service to customers by addressing inquiries, resolving issues, and processing orders via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and loyalty
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, multi-tasking, patience, empathy, computer proficiency
Preferred skills
Previous customer service experience
Responsibilities
Respond to customer inquiries via phone, email, and chat; Handle customer complaints and concerns; Process orders, refunds, and exchanges; Maintain up-to-date knowledge of products, services, and company policies; Collaborate with other departments to resolve complex customer issues; Document customer interactions and update account information; Identify and escalate priority issues; Provide personalized solutions to enhance customer satisfaction and loyalty; Participate in ongoing training to improve customer service skills and product knowledge
