Reservations Manager
Core
Manage the entire pre-arrival guest journey and day-to-day operations of the Reservations Department at a luxury resort, ensuring 5-star standards and maximizing inventory levels.
Role type
Senior Reservations Manager (Front Office)
Builds
Reservation inventory, guest booking records, and departmental service standards for Fairmont Grand Del Mar.
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Department head experience, Opera PMS proficiency, inventory management, performance management, rate code maintenance, commission processing, VIP reservation handling, labor cost monitoring, guest satisfaction resolution.
Preferred skills
Hotel loyalty program experience, Group Housing coordination, Travel Agency commission management.
Responsibilities
Supervise, schedule, and train reservations staff; maintain departmental standards and procedures; liaise with Global Reservations Center; process weekly/monthly commissions; monitor and balance room inventory; prepare productivity reports; conduct performance reviews; assist with rate code accuracy in Opera.
Seniority
Senior, hands-on IC