Chef de brigade (H/F)
Core
Supervise the reception team at an airport hotel, ensuring smooth guest experiences during high-pressure situations like flight cancellations and surbooking.
Role type
Senior Front Office Manager (Reception Team Lead)
Builds
Guest check-in/check-out processes, lobby operations, and crisis management for airport hotel guests
Domain
Hospitality / Airport Hotel
Required skills
Team leadership, crisis management, priority setting, guest relations, operational coordination, mentoring, conflict resolution, reservation management, commercial participation
Preferred skills
Adaptability, resilience, attention to detail, proactive problem-solving, service excellence
Technologies
Property Management Systems (PMS), reservation tools
Responsibilities
Supervise and support the reception team daily, organize work distribution and priorities, handle sensitive situations and complaints, manage relocations during overbooking, anticipate and manage activity peaks, ensure lobby quality and safety, participate in commercial missions
Seniority
Senior, hands-on IC