Sales Quality Warranty - Deputy Manager
Core
Manage customer quality complaints, warranty claims, and contractual requirements for automotive clients.
Role type
Deputy Manager, Sales Quality & Warranty
Builds
Warranty claim processes and quality reporting systems for automotive customers
Domain
Automotive manufacturing and quality management
Required skills
Warranty claims administration, Customer Quality Management System (QMS) compliance, Automotive hardware/software diagnostics, Claim management processes, Automotive legislation knowledge, Product lifecycle management, Analytical problem solving, Contractual management
Preferred skills
Certification in Automobile/Quality/Digital, Cross-functional project experience, Customer ecosystem navigation, Legal/product liability awareness
Technologies
Automotive HW/SW diagnostic tools, QMS platforms
Responsibilities
Manage customer quality complaints and warranty claims, Ensure compliance with customer QMS requirements, Lead process improvement and digitization of reporting, Collaborate on projects to improve hardware and software quality statistics, Negotiate and manage contractual requirements with customers
Seniority
Mid-level Manager (3-5 years experience)