Sr. Manager, Service Strategy & Operations Analytics
Core
Own the North America Service Strategy & Operations analytics strategy, including multi-year vision, operating model, governance, and AI-enabled decision support to translate operational and financial insights into executive recommendations.
Role type
Senior Manager, Service Strategy & Operations Analytics
Builds
Scalable analytics capabilities, KPI architecture, enterprise reporting, and AI-driven decision support tools for senior leadership.
Domain
Service operations, business strategy, financial performance, and data analytics
Required skills
Strategic planning, operating model design, KPI architecture, data governance, stakeholder management, financial forecasting, AI transformation, team leadership, root cause analysis
Preferred skills
Predictive modeling, self-service analytics adoption, cross-functional influence, ambiguity navigation
Technologies
AI, predictive modeling, BI ecosystems, data management practices
Responsibilities
Define multi-year analytics roadmap and governance standards; build scalable data foundations and KPI frameworks; lead enterprise operational reporting and dashboarding; partner with Finance to align reporting with P&L outcomes; drive AI and automation transformation; coach and grow a high-performing analytics team
Seniority
Senior, hands-on IC with strategic leadership
